To ensure that your package is properly delivered and you receive shipment within the time frame that we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts to contact you have been made, and we DO NOT receive a response, your order will be canceled and you will be issued a refund.

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill your request and change the address. If we are unable to do so, we DO NOT take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from Sugaboutique.com, you will be held responsible for the original shipping charges, including the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must contact us within 5 business days.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete.

Suga' Boutique DOES NOT hold responsibility for packages that have a confirmed DELIVERED status.

Note: You will receive a shipping confirmation within 2-3 business days from the day the order was placed. After your payment is authorized and verified, it may still take 1-3 business days to process your order. This is just an estimated time frame and does not include weekends or holidays. Once your order has been shipped, you will receive an email with tracking information. If your order states delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that are confirmed with delivery. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at the point of checkout. International orders may be subjected to customs charges by your native country.

SHIPPING TIMEFRAMES

• USPS Priority/1-3 days (SUNDAY EXCLUDED) INSURED
• USPS First Class/2-5 days (SUNDAY EXCLUDED)
• USPS Express mail/1-2 days (SUNDAY EXCLUDED) INSURED

INTERNATIONAL

• USPS Priority International Mail (7-14 Business Days) INSURED

MY ORDER STATES SHIPPED, WHY DID I RECEIVE A REFUND?

• If your order includes multiple items and one (or more) of the items are out of stock: we will issue a refund for the out of stock items and ship the available items on your order. We will issue a refund to your original form of payment for the item(s) that are not in stock.

HOW CAN I TRACK MY ORDER?

• Once your order is placed, you will receive an automatic confirmation email or text (depending on the notification method chosen at checkout). Your order will then process, and once it's ready to leave our facility you will receive a second email with tracking information for your shipment.
• The message will include your order details and tracking number. Please click the (Blue View My Order Button) to follow the progress of your shipment. 

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our facility. Tracking can take up to 48 hrs to update in the USPS system. Please use the USPS tracking feature to determine when your package is picked up, in-transit, and delivered to your door.

Thank you so much for your business! #GOODSUGA